How can we help?
Get in touch
The fastest way to reach us is email. Tell us what's happening and, if possible, your iOS version and the build number you see at the bottom of the Daily screen.
Common questions
How do I cancel my Primer Pro subscription?
Subscriptions are managed through your Apple ID, not inside Primer.
- Open the Settings app on your iPhone.
- Tap your name at the top, then tap Subscriptions.
- Tap Primer, then Cancel Subscription.
You can also visit apps.apple.com/account/subscriptions to manage subscriptions from any browser signed into your Apple ID.
How do I restore my subscription on a new device?
Open Primer, go to the paywall (any Pro feature will surface it), and tap Restore Purchases at the bottom. As long as you're signed into the same Apple ID that bought the subscription, it'll come right back.
How do I delete my account and data?
Email us at primer.daily@gmail.com from the address on your account and we'll delete everything within seven days. We'll confirm by email when it's done. A self-serve delete option is on the roadmap.
The Daily outfit doesn't feel right for me
The recommendations adapt as you log how each day felt. Mark outfits as "off" or "on" in your daily check-in and after a few days the picks should tune in. If anything feels wildly wrong (wrong climate, wrong tone), email us a screenshot and we'll dig in.
I'm not getting notifications
Open Settings → Notifications → Primer and make sure Allow Notifications is on. Inside Primer, check that your morning briefing time is set in the onboarding or Settings screen.
Skin or color scan isn't working
The scan needs decent natural light and a clear shot of your face without a hat or sunglasses. If it keeps failing, try near a window during the day. If you suspect the camera permission is the issue, check Settings → Privacy & Security → Camera → Primer.
I found a bug
Please email us a quick description and, if you can, a screenshot. Include your iOS version and the build number from the bottom of the Daily screen — it helps us reproduce the issue fast.
Privacy & data
See our privacy policy for the full picture of what we collect and don't collect.